mysticvault Order & Shipping Policy

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Thank you for choosing mysticvault. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. The guidelines below explain exactly how we handle orders, shipping, and delivery so you know what to expect at every stage.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We prepare and hand off these orders within 1–2 business days, counting Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are generally handled the same day. Orders received after that time, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged with specialized cold-chain insulation and shipped only Monday through Thursday, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is shown clearly at checkout before your order is finalized, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	USD 5.99	Standard ground delivery for all orders within the United States.
Free Standard Shipping	7–12 business days	FREE (USD 0.00)	Automatically applied to standard orders totaling over USD 50.00.
Expedited Shipping	2–3 business days	USD 14.99	Priority handling for faster arrival.
Overnight Shipping	Next business day	USD 29.99	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Delivery timeframes start once your order leaves our facility. Slight delays can occur during peak holiday periods or due to severe weather.

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International Shipping

mysticvault also delivers to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs processing charges when they reach the destination country. These amounts are set by the local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

After your order ships, we send an automated confirmation email that includes a direct tracking link and carrier information.

If no tracking updates appear, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after an order is placed.

• If you need to correct your shipping address or change your order, please reach us within 1 hour of placing it at support@mysticvault.monster.
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, the address can no longer be modified.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of shipping delays, let us know within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: mysticvault
• Customer Support Email: support@mysticvault.monster
• Customer Support Phone: 14105008164
• Physical Business Address: 1630 N WOLFE ST, BALTIMORE, MD 21213, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST